Presentations and Webinars for Managers

(“What IS a webinar, Mary?”)

How to Deliver Performance Feedback that Inspires Action

Did you know that research* shows 37% of managers surveyed are uncomfortable giving direct performance feedback if they think the employee might respond negatively? In this practical session, you will learn to engage with your employees and set the stage to improve their performance and results.

This session is perfect for you if you want to:

  • Transform performance feedback that might be taken as negative to something your employee wants to act on.
  • Feel more confident so you can handle how your employee responds to feedback.
  • Spend more time doing your job, and less time avoiding feedback.

From this webinar you can use what you learn for when you need to:

  • Give an employee informal feedback.
  • Conduct a performance review.
  • Talk about behavior that needs to change.
  • Coach an employee on development.
  • Respond to requests for feedback.

In this practical session, you will learn 12 tips so that:

  • You really hear what they are saying.
  • You set the stage for them to hear you.
  • You don't get stuck by the unexpected or silence.
  • You minimize misunderstanding.
  • You ultimately get what you need.

Participants often tell me these skills are applicable no matter what their role, at work and in life.

Contact Mary for more information using the form below.

Images: Fish/CASTALDOstudio


"I changed the way I handled the situation completely"

"I was recently in a potentially heated meeting. I chose to remain silent and just ask simple questions. After the meeting I reviewed my notes and realized if I had reacted during the meeting, it would have escalated for both parties. I wouldn't have realized some important points until after things cooled down.

Later we were able to reconvene and set a solid plan in action that we both were in agreement with! Applying Mary's material was essential in preparing me to make this interaction successful."

- Carl Shaw, ILEAD program participant, Delaware Division of Libraries, Inspiration Space

Say It Only Once. Get Them to Do What You Ask the First Time

Three ways to improve your communications so you can trust them to do what you ask the first time

Do you ever have what you think is a straight-forward conversation with an employee? Then you find out later they didn’t get it and they’re off on a tangent, completely lost, or spinning in circles. It can make you wonder how even well-intentioned people can end up so off-track. But the truth is, anything you say can be misunderstood if you don’t know how to  structure your conversations properly with employees.

Learn Mary's nearly goof-proof communication system for ensuring that your employees get it right the first time. You will get you started on the right foot to:

  • Head off misunderstandings and delays by asking one simple question.
  • Easily get your employees back on track when they've veered off.
  • Get better results and better performance from your employees because you are both getting it right the first time.
  • Inspire self-reliance in your employees and strengthen your confidence in your own leadership ability.
  • Save massive amounts of time and energy you would otherwise waste in repeated conversations.

Use the form below to contact Mary for more information.

Image: carloscuellito87/ Pixabay

*Research on manager/employee communication.


Keeps them engaged and participating

“Mary is a dynamic coach and trainer with exceptional public speaking and presentation skills. I teach a Business Communications undergraduate course at the University of Delaware. Mary used her expertise to elaborate on the benefits of social media in the job search.

She kept the entire class engaged and participative throughout her guest appearance. Much appreciated!

- Dan Richmond, Adjunct Professor, University of Delaware

Topics For Employees, Teams & Networks

*Webinar: A presentation that takes place over the Internet, allowing participants in different locations to view the presentation (slides)  and sometimes interact with the presenter, depending on the technology used. Presentations can also be delivered via teleconference, meaning participants call into a conference line to hear the presentation and follow along using materials distributed.

Contact Mary for More Information

Mary Schaefer